Frequently asked questions

You define the limits in the console — maximum discount, installment count, minimum payment — and the system checks every offer against those limits before the agent says it. An offer beyond them is blocked automatically and logged, with date, time and detail.

Gesto records and transcribes 100% of calls and keeps a complete record of every offer and agreement. In a dispute, the operator can reconstruct the entire call — audio, transcript, offers and agreement — and respond with verifiable evidence to the debtor or to the regulator (SIC).

Gesto agents speak and understand Colombian Spanish natively: local accent and pacing, conversational turns under one second and barge-in handling. Recognition is tuned for names, peso amounts and Colombian idioms.

Portfolios are uploaded as CSV or XLSX files from the operator console. Gesto validates the data and delivers a quality report — valid records, normalized phone numbers, duplicates and missing fields — before enabling the first call.

Gesto is multi-tenant with row-level isolation: every query is scoped to the authenticated operator through policies enforced in the database. One operator's portfolios, debtors and calls are never visible to another, and sensitive personal data is stored encrypted.

The debtor receives a call in natural Colombian Spanish in which the agent identifies itself, verifies their identity before mentioning the debt, explains the state of the obligation and proposes payment options within authorized limits. The tone is respectful: they can interrupt, ask questions and negotiate as in a human conversation.

Yes. By default the Gesto agent discloses that it is a virtual assistant and that the call is recorded. This disclosure setting is explicit in the console and any change is logged in the audit trail with the responsible user.

Gesto checks allowed hours, frequency caps and suppression lists before every call attempt. Outside the configured window the call simply doesn't originate, and the blocked attempt is logged for audit.

Gesto pricing is structured around operation volume (active debtors and call minutes). Terms are tailored to each operator's portfolio — book a demo to receive a proposal fitted to your book.

A standard Gesto rollout takes weeks, not months: first portfolio upload, your negotiation limits and contact hours, and supervised pilot calls before scaling volume. No technical integration is required to start.